Merchandise Return Policy

Stock merchandise may be returned for store credit within 30 days of purchase, with original purchase receipt. Product must be unused, in original packaging, and resalable. Products that have been installed may not be returned.

There are NO returns on electrical controls, gas valves, or tools, including meters and testers. The customer is responsible for confirming correct voltage and application before purchase.

All returns subject to company approval. Handling charges may apply.

Special Orders

A non-refundable 50% deposit is required on all special orders, along with a signed request from the customer. Special orders cannot be canceled or returned unless vendor approval is obtained. In this case, the customer will incur a minimum 30% restock fee plus freight.


All warranties must be processed through a qualified contractor. Any warranty parts not purchased through USG will incur a service charge. All warranty items must be paid in full. Credit will be issued upon reimbursement from warrantor.